Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unless shipped in error by Grandcare Medical LLC., shipping costs remain the sole responsibility of the customer.

To start a return, you can contact us by calling our office number 626-502-1736 or by emailing us to info@grandcaremedical.com. Please note that returns will need to be sent to the following address: 1515 W. Cameron Ave. Suite 202 West Covina, California 91790 USA

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@grandcaremedical.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Due to health, hygienic and safety regulations, products which relate to personal hygiene and self care are non-returnable. Products that come in contact with the body; can not be returned - they are single use patient items. No hygiene product can be returned if the package has been opened per Public Health Policy and per our policy.

Example: Hygiene products, toileting products, bathroom products, body braces, egg crate cushions, wheelchair cushions, stockings, splints, etc.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns and issue refunds on sale items and any international orders. All international sales are final.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@grandcaremedical.com.