Shipping and Delivery
Please Note：
Certain medical equipment and supplies at our store require Rx (prescription) signed by your physicians for purchase. While shopping at our store, we kindly ask you to please contact us to submit the Rx to be verified by our team in order for us to process and ship your order(s).
Certain medical equipment and supplies at our store require Rx (prescription) signed by your physicians for purchase. While shopping at our store, we kindly ask you to please contact us to submit the Rx to be verified by our team in order for us to process and ship your order(s).
A valid Rx (prescription) must be submitted to Grandcare Medical within 7 days for the ordered item(s), and shipping will be on hold until the Rx is received. If the Rx is not provided within this timeframe, the order may be cancelled. This requirement does not apply to licensed care providers, training facilities, equivalent qualified professionals, or licensed wholesalers, who are exempt from this policy.
Rx can be electronically submitted by one of the followings:
Fax: 626-502-1746
E-mail: info@grandcaremedical.com
E-mail: info@grandcaremedical.com
The products that might require Rx to purchase both online and in store include (but are not limited to) the followings:
-
Durable Medical Equipment (DME)
- Power Wheelchairs
- Air Pressure Mattresses
- TENS Units
- Diabetic Test Supplies
- Oxygen equipment (concentrators, tanks)
-
Invasive Devices
- Catheters
- Infusion pumps
- Dialysis equipment
- Prosthetic devices (limbs, etc.)
-
Respiratory Therapy Equipment
- Nebulizers
- CPAP machines (Continuous Positive Airway Pressure)
- BIPAP machines (Bilevel Positive Airway Pressure)
-
Diagnostic Equipment
- Glucometers
- Blood pressure monitors (some models)
-
Imaging and Monitoring Devices
- EKG machines
- Holter monitors
-
Laboratory Supplies
- Certain test kits (e.g., blood glucose test strips, cholesterol testing kits)
-
Medication and Injection Supplies
- Certain syringes and injection devices (e.g., auto-injectors for specific medications)
-
Assistive Devices for Hearing and Vision
- Hearing aids
- Certain types of contact lenses
-
Wound Care Supplies
- Negative pressure wound therapy devices
-
Specialized Nutrition Products
- Enteral feeding supplies
Freight Carriers:
Our store utilizes third-party software to calculate our shipping rate based on your shipping address. The actual carrier for your delivery may vary depending on the item. For more accurate carrier information, please check your email as we will send you a notification email with tracking number and the appointed carrier when the shipment has been sent out.
For professions and medical facilities, please contact us to submit your valid business license, NPI, and EIN for our team to verify in order for us to process and delivery your order(s).
For wholesale, please contact our Sales Team: sales@grandcaremedical.com
For more questions, please contact us:
Grandcare Medical LLC
Tel: 626-502-1736
Fax: 626-502-1746
Email: info@grandcaremedical.com
Address: 1515 W Cameron Ave Suite 202, West Covina, CA 91790, United States